Every hour I woke up to what I thought snow clearing. Turns out, it was the elevator waking me up every hour. Spoke with a staff member the next morning and they guessed my room number without saying. It’s a know issue that should have been disclosed. Requested a room change. I’ll update this as my stay progresses. Staff member called they offered to move me to a new room but I’d have to vacate the current room soon. Wish that was possible as I’d still be sleeping but I’m here for work. Spoke with general manager who said they are moving me to a new room and I can move to it when I get back.

Stayed here for our recent trip. Staff were really friendly, rooms were clean and location is close to amenities and public transit. Only negative was the rooms were bit cold tho after bit they warmed up. Nice pool, arcade and gym on site. Would recommend.

I am COMPLETELY OVERWHELMED by the EXCEPTIONALLY OUTSTANDING HIGH QUALITY OF SERVICE offered at this Best Western Hotel situated at 250 St Margaret's Bay Road in Halifax. Their is unquestionably a very SPECIAL CULTURE OF EXCELLENCE at every level (staff, service, food ...) 1- MESSAGE to the EXECUTIVE ADMINISTRATIVE HIERARCHY of the CANADIAN BOARD of DIRECTORS of the Best Western Plus Hotels : All new recruits employees at every level should get their mandatory training at this specific Best Western Plus situated at 250 St-Marguerite's Bay Road in Halifax. 2- MESSAGE To the PEOPLE COMING INTO HALIFAX for whatever reasons (... touristic, business, cultural & sporting events, medical appointments ...) DON'T EVEN THINK ABOUT GOING ANYWHERE ELSE during your stay. The food and service at their restaurant is unquestionably a GENUINE GEM of the CULINARY ART. Their daily prices for their rooms are among the best in this highly competitive hotel buisness. They have a beautiful pool for relaxation and family fun ... 3- TO THE RESIDENTS of HALIFAX : REDISCOVER FINE DINING in your city at their restaurant "Lakeside Bar & Grill" with a MAGNIFICENT & BEAUTIFUL VIEW of the water front and a VERY SPECIAL ATMOSPHERE of FINE DINING. I STRONGLY RECOMMEND this place of buisness without any hesitations.

Rooms: We got a two bed room for 2 adults and 2 very lively kids. The rooms are clean, spacious and sound proof. coffee and tea at your volonty. Services: generally very good, the breakfast is awesome with good variety and food was always fresh and refilled by the friendly staff. The only issues we had was the towels services for the pool. But that doesn't stop us to recommend a stay to this hotel. Location: Very well centralized facilities and activities were all a 5-8 min from the place. Easy to navigate with low traffic.

I am COMPLETELY OVERWHELMED by the EXCEPTIONALLY OUTSTANDING HIGH QUALITY OF SERVICE offered at this Best Western Hotel situated at 250 St Margaret's Bay Road in Halifax. Their is unquestionably a very SPECIAL CULTURE OF EXCELLENCE at every level (staff, service, food ...) 1- MESSAGE to the EXECUTIVE ADMINISTRATIVE HIERARCHY of the CANADIAN BOARD of DIRECTORS of the Best Western Plus Hotels : All new recruits employees at every level should get their mandatory training at this specific Best Western Plus situated at 250 St-Marguerite's Bay Road in Halifax. 2- MESSAGE To the PEOPLE COMING INTO HALIFAX for whatever reasons (... touristic, business, cultural & sporting events, hospital patients waiting for official hospital admission ...) DON'T EVEN THINK ABOUT GOING ANYWHERE ELSE during your stay. The food and service at their restaurant is unquestionably a GENUINE GEM of the CULINARY ART. Their daily prices for their rooms are among the best in this highly competitive hotel buisness. They have a beautiful pool for relaxation and family fun ... 3- TO THE RESIDENTS of HALIFAX : REDISCOVER FINE DINING in your city at their restaurant "Lakeside Bar & Grill" with a MAGNIFICENT & BEAUTIFUL VIEW of the water front and a VERY SPECIAL ATMOSPHERE of FINE DINING. I STRONGLY RECOMMEND this place of buisness without any hesitations.

Room was clean & comfortable,beds very nice, room temperature easy to control and quiet, great water pressure and lots of towels. Parking was close and easy,staff were friendly...food at the restaurant was not that great..breakfast not too bad but supper wasn't the best. Fish n chips...good portion size,batter was thin and crispy but the haddock was mushy and somewhat tasteless. The Seafood chowder...great biscuits,good portion size in a deep bowl...but very little seafood of any kind in it. Very disappointing :(

This review is mainly for pet owners who know how difficult it can be to find a hotel that is truly pet friendly. If you have ever struggled with that, this is definitely the right place. I usually travel with my Yorkie, and it is often frustrating to find hotels that claim to be pet friendly but come with many restrictions. In my case, I had a reservation at another hotel that refused to accept my dog because they required him to be kept in a crate I did not have, as I use one that is appropriate for his size and comfort. I called Best Western Chocolate Lake the very same day, and they were able to accommodate me immediately and give me a room. I have stayed here around four times now, and every experience has been excellent. My furry companion has space to walk and relax, the surroundings are comfortable, and the staff is incredibly kind and respectful toward pets. One thing I truly appreciate is how thoughtful the team is when it comes to housekeeping. They always make sure to check whether your pet is in the room before cleaning, which helps avoid unnecessary stress for your animal. That level of care really makes a difference. I can feel at ease leaving my dog when I need to step out, knowing he is in a safe and welcoming environment. If you are looking for a place where you can be comfortable, enjoy a peaceful stay, be treated by a genuinely friendly staff, and most importantly, feel confident that your pet is truly welcome, this is absolutely the place to stay.

Pros; Polite friendly staff, Nice updated room. There were a lot of options for TV, allowing people to log in to their streaming platforms, bed was comfy. Breakfast was terrific!! Overall, pretty clean room and hotel and a very quiet area with a lovely view. Cons; Not many pillows when 2 people in the room, bathroom quite small but not much can be done to fix that. The soap and lotion dispenser were empty; rude, noisy neighbours who kept letting their door slam shut very often. I suggest a note on the inside of each door reminding people to be aware and considerate when leaving and entering their rooms. Parking seems limited but there are several parking areas around the property. I’m aware a couple of the issues aren’t in the hotels control. I’d stay here again!!

Great affordable hotel with really friendly service :) we had a nice view of chocolate lake from room 810. The pool was empty and had it to myself! Quite warm too. Clean hotel (they were always cleaning), yummy free breakfast. Also the location was fantastic and quiet, only 7 min to dt. We enjoyed our stay and would be back! 1 star off only because I wish they had a hot tub and the elevator was out of service the whole 3 days we were there so made for long elevator waits but we used the stairs.