It was great. Loved having a swim. Only thing I didn't like was having no options for the free breakfast. Our flights always seem to leave early. They are open at 5am for breakfast..still not early enough. Be nice to be able to at least grab a muffin

Constructive Feedback: 1. Shower was dry in Room 158- no water. Brought it up to the receptionist, and with a smirky smile she said “I’ll write it down” (I’m guessing she meant she would make a note for addressing/fixing), no apology. 2. Poor customer service from the initial encounter- attendants appeared fatigued, obviously lacking customer service skills. Later, called reception but received no answer. 3. Shuttle leaves 15min to and 15mins after the hour. Today, it was 0522 and still no shuttle. Eventually, the vehicle showed up filled up quick. And bc it is a first-come first-served service, some people were almost left behind (luckily, I believe, the hotel drove remaining passengers in a private car to airport). 4. Overall, a poor lodging experience. Hotel is a bit run down. Carpet kinda dirty/not vacuumed. Some pillows smelled not fresh. 5. Long-term parkade chaotic, felt more like a junk yard Positive Feedback: 1. Complimentary parking In short, will not stay at this hotel again Update 1: Re: Shuttle Called hotel on airport arrival, as advised. Told they would send shuttle right away. Waited 20mins in -16C weather (cold+windy) at the shuttle pick up station. Ended up taking cab back to hotel parking lot. Taxi driver said- this shuttle is consistently unreliable. When I pulled into the hotel parking lot, the shuttle was within property limits. Frustratingly funny

Hotel was in renovation. Some rooms has been renovated like our room no125. It’s a convient location but the services are basic. Our room was clean as in the pictures. Nothing bad to say but nothing spectacular either.

Frankly I was shocked at the level of disregard of the hotel’s upkeep. The doors leading to the various hotel entrances don’t properly work thus creating a security issue. The grounds are littered with cigarette butts. The only advantage to this hotel is that there is a pool table on site and it’s close to the airport. Hopefully a major chain will buy this hotel and force higher standards.

Pros: airport shuttle 2 pools Good size room Good ac / no smell Good size tv Next to a aviation museum Cons: not a ton of tv channels Small toilet I did not try the breakfast or the restaurant but I would stay here again.

Clean room, with tiny washroom and sink outside of washroom. Decent hotel for a night before your flight, due to proximity to airport. Not an hotel I’d stay for any other reason. Neighborhood is pretty much dead. Staff is polite, but that’s it.

The only positive thing to say about this place was the front desk staff. The lobby is so tiny only about 5 people with suitcases can fit comfortably. The tiny elevator is inconveniently located right across from the front desk so to get to it you have to constantly say excuse me and people waiting to check in have to move there suitcases out of your way. Then the wait time for the tiny suffocating elevator is unbelievably long. Way easier to just take the stairs up and down once you get your luggage to your room. Remember while you wait forever for the elevator you and your luggage are standing right in the way of everyone trying to check in. The elevator is more like a small service elevator rather than a typical guest elevator. The room was very outdated and plain. Fridge didn't work. Only lighting is a couple of lamps. The bathroom is so tiny! Getting a shower is not comfortable. There is nothing to lay your clothes on. The low pressure shower leaves you feeling semi clean. The shower curtain doesn't stop the water from running out on the floor. There is a sticker stuck to the wall telling you that you can't flush anything other than toilet tissue in the toilet. Well for women that's a bit of a problem and what makes it an even bigger problem is there isn't a garbage bucket in the bathroom. You have to take the garbage bucket into the bathroom with you and bring it back out with you when you're done. How this place EVER managed to get a 3 star review or a 4.0 out of 5.0 is baffling at best. We weren't looking for a 5 star hotel but were we ever disappointed with the whole experience. Then this restaurant that's located in the hotel is the worst. The food was overcooked and underwhelming. The wait time to get served was really long. We had to ask for our cutlery! As did the other couples sitting on either side of us. You'd think cutlery would be provided!!! The front desk staff and location to the airport is about the only thing that was positive. I'd recommend you stay anywhere but here!